Privacy Policy

SHIFTCARE Homehealthcare, LLC ("SHIFTCARE", "we") is the data controller for the personal information we process through the SHIFTCARE platform. That means we decide how and why it's used. This policy explains what we collect, why we collect it, and your choices.

What we collect and why

• Account details (name, email, phone, login credentials). We use these to create and secure your account and to contact you. Legal basis: performing our contract with you.
• Application and credential details (license type, number, issuing state, expiry, and background check status). We use these to verify caregivers before they can claim shifts. Legal basis: contract and legitimate interest in patient safety.
• Location at clock-in, collected only when you clock in and only with your permission. We use it to confirm you're at the work location on time. Legal basis: consent and contract.
• Shift and attendance records (shifts claimed or given up, clock-ins, strikes). We use these to run scheduling and enforce attendance rules. Legal basis: contract.
• Support messages. We use these to answer your questions. Legal basis: legitimate interest.
• Usage and device data (IP address, browser and device type). We use this for security, fraud prevention and improving the Service. Legal basis: legitimate interest.

Who we share it with

• Service providers that host the app, store data and send email for us.
• Stripe, our payment processor, which handles membership payments, subscription management, tax compliance and invoicing.
• Background check providers such as Checkr, when you start a background check.
• The agency you work with, which sees your shift, attendance and credential status.
• Professional advisers such as lawyers and accountants.
• Authorities, where the law requires it.

We don't sell your personal information.

How long we keep it

We keep personal information while your account is active and as long as needed afterwards to meet legal, tax and healthcare record-keeping duties. After that, we delete or anonymise it.

Your rights

Depending on where you live, you can ask to access, correct, delete or export your information, object to or limit certain uses, or withdraw consent, for example by turning off location permission. To make a request, email sarah.newtonapplebooks@gmail.com. We'll respond within the time the law requires.

Security

We use appropriate technical and organisational safeguards, including encryption in transit, access controls and role-based permissions, to protect your information.

Cookies

We use only essential browser storage to keep you signed in and to make the app work. We don't use advertising cookies.

Contact

Questions about this policy: sarah.newtonapplebooks@gmail.com.